Privacy Policy

Clearwater Creations is committed to ensure your privacy is in accordance with the New Zealand Privacy Act 2020 Legislation

1. General Info

Welcome to our privacy policy for Clearwater Creations. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services, whether through our website or any other forms of communication.

2. Information We Collect

We may collect personal information such as your name, email address, phone numbers, payment details and addresses where necessary. This information is collected to help us provide services to you effectively and efficiently.

3. How We Collect Your Information

Your personal information may be collected when you place an order through our website, sign up for our email newsletter, create a user account or engage with our site in ways that allow us to analyze and improve our service. We also collect information through analytics tools to understand how users interact with our website. If any other form of communication is made with us we may record any further info needed to help run effectively and help your experience to be as smooth as possible. We may ask you directly for this information if necessary and if needed for our services.

4. Why We Collect Your Information

We collect your information so that we can process and deliver your orders, manage your account, provide customer support when needed, send marketing communications (where you’ve given consent), and generally improve the performance and usability of our website. Providing some information is optional, but without it, we may not be able to offer you certain services, such as order fulfilment or account management.

5. Sharing Your Information

At this time, we do not share your personal information with any third parties. In the future, we may choose to work with reputable service providers such as Stripe for payment processing and Mailchimp for managing email communications. Should this occur, we will ensure your personal data is handled securely and update this policy to reflect any changes in our practices.

6. Storage and Security

We store all personal information securely and do not transfer it outside of New Zealand. We take appropriate steps to safeguard your information from loss, unauthorized access, misuse, or disclosure.

7. Your Rights

You have the right to request access to the personal information we hold about you, and to request corrections if you believe that any of the information is inaccurate. If you would like to make a request or ask a question about your personal data, you can contact us via the form on our website.

8. Cookies and Tracking

Our website may use cookies and analytics technologies to help us understand how users interact with our site and to improve your experience. You can manage or disable cookies through your browser settings if you prefer not to allow them.

9. Updates to This Policy

We may update this privacy policy from time to time to reflect changes to our services or to remain compliant with legal obligations. Any updates will be published on our website, and we encourage you to review the policy periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests related to your personal information or this privacy policy, please contact us through the form available on our website.