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Clearwater Creations is committed to ensure your privacy is in accordance with the New Zealand Privacy Act 2020 Legislation
1. General Info
Welcome to our privacy policy for Clearwater Creations. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services, whether through our website or any other forms of communication.
2. Information We Collect
We may collect personal information such as your name, email address, phone numbers, payment details and addresses where necessary.
3. How We Collect Your Information
Your personal information may be collected when you place an order through our website, sign up for our email newsletter, create a user account or engage with our site in ways that allow us to analyze and improve our service. We also collect information through analytics tools to understand how users interact with our website. If any other form of communication is made with us we may record any further info needed to help run effectively and help your experience to be as smooth as possible. We may ask you directly for this information if necessary and if needed for our services.
4. Why We Collect Your Information
We collect your information so that we can process and deliver your orders, manage your account, provide customer support when needed.
5. Sharing Your Information
In accordance with the Privacy Act 2020 we will only share your information with services that are going to assist you using our services more efficiently and easily. For example using software to acquire an E-Signature at your convenience with Jotform, Google analytics, MailChimp or Stripe. This is to create a more seamless experience for you as the user. If you do not want your information shared you must request in writing by emailing [email protected]. Please note that if it is requested some of our systems may be unusable like E-Signatures or payment options.
6. Storage and Security
We store all personal information securely and do not transfer it outside of New Zealand. We take appropriate steps to safeguard your information from loss, unauthorized access, misuse, or disclosure.
7. Your Rights
You have the right to request access to the personal information we hold about you, and to request corrections if you believe that any of the information is inaccurate. If you would like to make a request or ask a question about your personal data, you can contact us via [email protected]
8. Cookies and Tracking
Our website may use cookies and analytics technologies to help us understand how users interact with our site and to improve your experience. You can manage or disable cookies through your browser settings if you prefer not to allow them.
9. Updates to This Policy
We may update this privacy policy from time to time to reflect changes to our services or to remain compliant with legal obligations. Any updates will be published on our website, and we encourage you to review the policy periodically to stay informed.
10. Contact Us
If you have any questions, concerns, or requests related to your personal information or this privacy policy, please contact us through the form available on our website, or email us directly at [email protected].